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Documentation Index

Fetch the complete documentation index at: https://polar.sh/docs/llms.txt

Use this file to discover all available pages before exploring further.

Polar organizations support multiple users. You can invite teammates to collaborate on products, orders, customers, and other parts of your business — each with a role that determines what they’re allowed to do. Team management lives under Settings → Members in your dashboard.

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Roles

Every member of an organization has one of three roles:
RoleDescription
OwnerThere is always exactly one owner per organization. Has the same permissions as an admin.
AdminFull access to the organization — including managing members, finances, and organization settings.
MemberOperational access to day-to-day work (products, customers, orders, analytics) but cannot manage other members, finances, or organization settings.

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Permissions

The exact permissions granted by each role:
PermissionMemberAdminOwner
View & manage products✓✓✓
View & manage customers✓✓✓
View & manage custom fields✓✓✓
View & manage sales (orders, subscriptions, refunds)✓✓✓
View & manage analytics✓✓✓
View other members✓✓✓
Invite, remove & change member roles✓✓
View & manage finances (balance, payouts)✓✓
Manage organization settings (including webhooks & API keys)✓✓
owner and admin carry the same permissions — the owner is distinguished by the fact that every organization always has exactly one, not by additional capabilities.

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Inviting a member

  1. Go to Settings → Members in your organization’s dashboard.
  2. Click Invite.
  3. Enter the email address of the person you want to add.
  4. Click Send Invite.
The invitee receives an email with a link to join your organization. If they don’t already have a Polar account, one is created for them when they accept the invitation. New members join with the Member role by default. To grant additional access, change their role after they’ve been added.
Already a member? If you invite an email that’s already part of your organization, no new invite is sent — the existing membership is shown instead.

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Changing a member’s role

Only admins and owners can change roles.
  1. Go to Settings → Members.
  2. Click the ⋯ menu on the member’s row.
  3. Choose Change role.
  4. Select Admin or Member and click Save.
The role picker shows a side-by-side permissions matrix so you can confirm what each role grants before saving.
The owner’s role can’t be changed from this menu. Every organization has exactly one owner at all times. Ownership can only be transferred to another member of the organization who has completed identity verification — please contact support to request an ownership transfer.

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Removing a member

Only admins and owners can remove other members.
  1. Go to Settings → Members.
  2. Click the ⋯ menu on the member’s row.
  3. Choose Remove from organization.
  4. Confirm the removal.
The removed member immediately loses access to the organization. They keep their Polar account and any other organizations they’re a member of.
You can’t remove the owner. Every organization always has exactly one owner — to remove the current owner, ownership must first be transferred to another member who has completed identity verification. Please contact support to request an ownership transfer.

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Leaving an organization

If you want to leave an organization yourself:
  1. Go to Settings → Members.
  2. Click the ⋯ menu on your own row.
  3. Choose Leave organization and confirm.
You can’t leave an organization if you are:
  • The owner — ownership must be transferred first.
  • The only remaining member of the organization.

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Frequently asked questions

No. If the invited email doesn’t have a Polar account yet, one is created automatically. The user signs in to claim it when they accept the invitation.
Yes. A user can be a member of any number of organizations and may have different roles in each one. You can switch between them from the organization picker in the dashboard.
Ownership can only be transferred to another member of the organization who has completed identity verification. Every organization always has exactly one owner — the previous owner becomes an admin once the transfer completes. Please contact support to request an ownership transfer.