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This page outlines Polar’s support plans, available channels, and policies. To learn how to access support, please refer to the Support channels section. Identify the channels available to you based on your usage and follow the links to navigate to the relevant information.

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Support channels

The support channels you can access differ according to your use of Polar.
Support channelsCommunity supportBilling supportStandard support
Discord Server (not an official channel)✓✗✓
Email-✓✓

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Email

You can reach us at [email protected].

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GitHub

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Discord

Join our Discord to chat with us and fellow Polar developers.

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Etiquette

Regardless of the method or location through which Polar provides Support, communication should be professional and respectful. Any communication that is deemed objectionable by Polar staff is not tolerated. This includes but is not limited to any communication that is abusive or contains profane language. Polar reserves the right to terminate Support Services in the event of any such objectionable communication.

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Customer responsibilities

To ensure efficient resolution of issues, customers are expected to (1) provide detailed information about the issue, (2) cooperate with the Support team during troubleshooting, and (3) utilize available self-service resources for basic inquiries.

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Changes to the support policy

We reserve the right to modify, amend, or update this Support Policy, including the types of support offered, support hours, response times, and support plans, at any time and at our sole discretion. Any changes to the Support Policy will be effective immediately upon posting a revised version of this Support Policy. Continued use of our services after such modifications will constitute acknowledgment and acceptance of the changes.
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